• After examining the products on our site, you can add the product you like to your cart by selecting your size. We recommend that you use the clothing, size and color filters while examining our products; you can also sort the products according to their prices from lowest to highest or highest to lowest, and customize your search with various filters.
• If you know the product you want to buy or want to buy a product you like in the catalogue, you can use the search engine at the top of the web page to quickly find what you are looking for.
• After adding your favorite products to your shopping cart, you must click on the cart symbol to complete the order. You should not wait too long after preparing your cart, because products with high demand may run out even if they are added to the shopping cart.
• You can choose the address to which your order will be sent, then choose the payment method and enter the necessary information. After clicking the "Confirm Payment" button, your order will be completed. All shopping is that simple!
• You should check your e-mail address after your purchase as we will send you a confirmation e-mail containing information about your order. You can track the status of your order on the website and contact us if there is any problem.
• You can download our application from your smartphone or tablet to see our products and buy your favorite products.
• You can start enjoying the privileges by downloading our Jimmy Key application from Google Store, App Gallery or App Store.
To become a member of jimmykey.com, click on the "Become a Member" option under the My Account menu in the upper right corner of our site, and on the Become a Member page you will be directed to, fill in your Name, Surname, Email Address, Phone and Password information completely to become a member.
• You can save time on your next orders by not having to re-enter your information each time.
• You can inquire about the status of your orders at any time.
• You can check your order history.
• You liked a product and don't want to lose it? You can add it to your favorites right away!
If you want to be informed about current campaigns, you can choose the communication channel you want to receive news from and become a member in accordance with the "Information Text" of the Personal Data Protection Law.
Your membership is active immediately.
You can visit our website www.jimmykey.com without becoming a member and place an order. You can track your orders without becoming a member from the order tracking section in the My Account section at the top right.
After logging in to your membership, when you click on the "My Account" field on the top right, the membership information field will open. You can change the Name, Surname, information on this page. You can add the first entry of your date of birth information from the My Account page and contact our customer service for subsequent changes. Since the mobile phone number and e-mail address are unique for each membership, e-mail address and mobile phone number cannot be changed. In case of incorrect writing, you can contact our customer service to update your information when a change is necessary.
If you can't remember your password, you can easily recover your account from the login section. After entering your email address, we will send you a message with a link to update your new password.
You can send an e-mail to our contact address to submit your membership cancellation request.
After adding the products you like to your cart, you can go to the screen where you can enter your address information by pressing the confirm cart button. You can choose one of your registered addresses or create a new address. After selecting your address, you can easily complete the payment process by selecting the payment method on the payment page that will come up.
• You can make payment using Credit Card Payment options via Jimmykey.com.
• You can shop with Visa, MasterCard, credit cards and a virtual card connected to the bank you work with. We also have payment options with bank (debit) cards of the banks we have agreements with.
• You can benefit from the 3 installments opportunity with no interest with your Akbank, Garanti and İş Bankası credit cards.
Yes. You can shop safely with the 3D Secure system.
Payment is made in advance for purchases using a bank card.
You can benefit from the 3 interest-free installment opportunity with your Akbank, Garanti and İş Bankası credit cards.
In the 3D Secure System, when a virtual payment transaction is made, the bank asks the cardholder for a payment password that only he knows and the cardholder's identity is verified. In this way, unauthorized people are prevented from using credit cards on the internet.
You can complete your order by entering the password sent to your GSM number registered with the bank you use via SMS, on the password entry screen during purchase.
The cargo belonging to your order is delivered to the address you specified via Sürat Cargo and Hepsi Jet.
Your order(s) will be shipped within 3 business days at the latest, depending on the supply process. During campaign periods, the shipping time may vary depending on the density. Your cargo will be delivered within approximately 1 - 3 business days, depending on the selected address.
Our shipping fee is 39.95 TL.
It can deliver products to all points in Turkey. If there is no cargo agency in your location, products are delivered from Mobile Zones on certain days.
The products you purchase from jimmykey.com are delivered to your address anywhere in Turkey. There is no shipping abroad or to the TRNC.
When receiving your cargo, if you notice any crushing, deformation, wetness or damage to the product in the package, you should open the package with the cargo officer and check the condition of your products. If you see any damage to the products, you can not accept the products and ask the cargo officer to keep a report. The products for which a report is kept will be delivered to jimmykey.com by the cargo company and the products will be returned by us.
As Jimmy Key, we pack and deliver the products you order to you from our warehouse or stores, depending on their stock status, after going through detailed quality control processes, in accordance with Jimmy Key standards and ensuring that the product will not be damaged.
• When you want to make changes to the address information you provided when creating your order, if your order has not yet been delivered to the relevant cargo company, your address update request is processed.
• If your order has been delivered to the cargo company, you can submit your address update request via [email protected] or 0 (850) 277 70 70 Customer Services line.
When we deliver your order to the cargo company, we will notify you via e-mail. You can track your order in the "My Account" section in the upper right corner to see the current status of your cargo.
VAT is included in the sales price of each product.
You can return your order within 30 days from the date you receive it, using the easy return system.
From the “My Orders” page, select the order you want to return and click the “Easy Return” button. Select the product(s) you want to return and the reasons for return and click the create a return request button. You can deliver it to the Sürat Cargo branch within “7 days” by indicating that you will return a Jimmy Key with your specially created return cargo code. The return and transportation costs of products sent with any cargo company other than Sürat Cargo will not be accepted.
You can follow your return requests from the My Orders > Return Requests > View Request Details screen and see the status of the return made.
For the return of orders you created without membership, search for your order on the Non-Membership Order Tracking page and click on the "Easy Return" button in the order details. Select the product/products you want to return and the reasons for return, and click on the create a return request button. You can deliver it to the Sürat Cargo branch within "7 days" by indicating that you will make a Jimmy Key return with your specially created return cargo code. The return and transportation fee of products sent with any cargo company other than Sürat Cargo will not be accepted. You can track
your return requests for orders you created without membership by searching for your order on the Non-Membership Order Tracking page and under the title of my return requests in the order details, and you can see the status of the return made.
The product you are returning must be undamaged, unused and not damaged as a result of usage error.
Earring products are not returned for hygiene reasons. You can return your swimsuit and bikini products provided that they are on a hygienic pad and the original protective tape is not removed/damaged.
You must return the product(s) you wish to return, along with all accessories, the original box and your invoice.
According to our return procedures, your return request will be processed within 5 business days from the day we receive your unused, unmodified packaged products that can be offered for resale. The period of time the return is reflected in your account is at the discretion of your bank, and as a general procedure of your bank, it can be reflected in the next period statement (1 month). Your return amount will be reflected in your account within 3-5 business days depending on your bank. You can learn your payment information from your bank or check it from your account statement.
Returns of products that cannot be offered for resale cannot be accepted.
Apart from this, the return and transportation costs of the products that reach us with any cargo company will not be accepted. Returns are not made from our stores.
HOW CAN I EXCHANGE THE PRODUCTS I HAVE PURCHASED FROM JIMMYKEY.COM?
You can request an exchange from our seasonal stores within 30 days from the date your order reaches you. You can make an exchange with a different product, color, size, or in your store exchange requests. Jimmy Key products purchased from sites other than Jimmykey.com cannot be returned or exchanged from our stores.
As long as your order is in the supply process, you can cancel it by calling our customer service. When the order is invoiced and reaches the status of supplied, it will no longer be canceled. In this case, when the products reach you, you can examine them and if you do not like them, you can make your return and exchange in accordance with the return/exchange conditions or you can direct the cargo package to return without receiving it. After the products reach our warehouse, your refund or exchange will be made after the checks.
After you create your cart and complete the payment step, no product additions, removals, color/size changes, or payment method changes can be made to your order.
• The packaging of the product you wish to return must be undamaged, unused, and the barcode must not be damaged or broken.
• You must send the product(s) you wish to return with their original box and all accessories.
• Earring products are not returned for hygiene reasons. You can return your swimsuit and bikini products provided that they are on a hygienic pad and the original protective tape is not removed/damaged.
• The right of withdrawal cannot be exercised by law for single-use, rapidly deteriorating, or expiration date-expired products.
"Right of Withdrawal Without Giving Reason" is 30 days.
After the products that you detect a defect after use are returned and received by us, our product inspection team will check them and a refund decision will be made.
Due to hygiene conditions, earring products cannot be returned. Other accessory group products can be returned.
You can track your return requests from My Orders > My Return Requests > View Request Details screen and see the status of the return made. You can track
your return requests for orders you created without membership by searching for your order on the Non-Membership Order Tracking page and under the My Return Requests heading within the order details and see the status of the return made.
• The amount of your refund received by us will be deposited back into the bank card you used for payment within 2-3 business days.
• The reflection of your payment amount in your account may vary depending on the bank you use. If you have a problem in this regard, you can contact your bank.
• The entire amount of the product you purchased with the installment payment option will be refunded to your credit card. The refund will be reflected on your card in installments by your bank.
• Refund processes for payment transactions made by bank card; the amount is refunded on the same day to the account number to which the bank card used for the transaction is linked or to which it was sent.
• Shipping costs are not refundable.
• As jimmykey.com, we procure orders from our warehouse and stores, put them through detailed quality control processes, and then package them to Jimmy Key standards, ensuring that the product will not be damaged, and deliver them to users.
• If you think that your order has been delivered to you with a faulty/incomplete item due to an oversight or damage to the product during transit, you can contact our customer service or send the product images and order number to our e-mail address [email protected]. After the necessary inspections are completed, our customer representatives will assist you.
If you have lost your invoice, you can contact our customer service to get a new one.
• You should separate whites and light-colored clothes from bright or dark-colored clothes, and wash each garment with its own color group.
• Natural fabrics such as wool, linen and silk shrink when washed at high temperatures and lose their shape when dried in a tumble dryer or hung vertically. Artificial and synthetic fabrics should be washed in lukewarm water and ironed inside out at low temperatures. Jeans should always be washed inside out at a maximum of 40 ºC.
• You should not overload the washing machine. Clothes may not be cleaned sufficiently in excessive loads.
• We recommend using neutral detergents as they contain less bleaching agent.
• You should wash your clothes inside out and preferably with liquid detergent rather than powder or solid detergent.
• It is important to use the right amount of detergent and softener. If you add too much, stains may remain on your clothes.
• You should avoid using a dryer as much as possible. Fabrics become dull and clothes wear out more quickly.
• High temperatures always damage fabrics.
• You should avoid direct sunlight when drying your clothes in the open air.
• When ironing, you can always start at a low temperature and increase the temperature according to your needs. You will get better results if you iron dark colored clothes inside out or when they are damp.
• Products containing goose and duck feathers may shed fluff during use due to their nature and characteristics. For long-lasting use, they should be dried by hanging on a clothesline or in a dryer after washing at 30 degrees, but by spreading them out. They should not be exposed to direct heat sources.
If you have any questions, please send us an email and we will get back to you as soon as possible. Click for Support!
• TELEPHONE
You can reach us at 0 (850) 277 70 70.
Working hours: You can contact us between 09:00-17:00 on weekdays.
